"ITIL: Service Management Implementation & Operation"
If you are unable to demonstrate the impact of "IT and related" improvements in terms of resulting "business" and / or "customer" benefits, you are very likely to lose support and sponsorship that will ultimately lead to a failed initiative. This is at the core of my upcoming book - ITIL: Service Management Implementation and Operation - which will be coming out in the later half of 2010. I believe that my book will make a significant contributions towards the way in which we - IT practitioners - perceive IT Service Management and how we approach related improvements and initiatives.
Please feel free to visit my "ITIL Blog" page to follow the ongoing discussion and / or post your comments.
